The Kontactless Client Journey: How We Help Hospitality Brands Innovate

Gabriel Weisz

Though we’re a tech company, we’re very much driven by what happens offline. With the hospitality industry just now emerging from the all-encompassing impact of the COVID-19 pandemic, we’re more motivated than ever to help hotel and restaurant professionals across North America drive profits and improve operations. 

If you’ve ever wondered what it’s like to join the Kontactless community of clients, you’re in luck. Kontactless allows all types of venues to tap into new revenue streams for F&B, Market items, activities, merchandise and more. With QR display codes placed around your venue, restaurant or bar,  guests can order and pay from anywhere, and either pick up their order or delivery. Your staff can manage online menus, live order management, and reporting with one click, making it easier than ever when operating with reduced staffing levels.

Read on to see just how easy it is to get started and kick-off the journey toward digital F&B transformation

Getting to Know You

Before you become a Kontactless client, we want to hear about your company’s biggest pain points and most pressing priorities. The core of our product is centered on the power of digital, but when it comes to our clients, there’s no denying the intrinsic value of human connection.

Schedule a Demo

You’ve checked out our website or heard about us from a colleague, and are ready to know more. What’s next? Reach out and schedule your own demo with our sales team! They’ll tailor the experience to your specific needs and will answer any and all questions you might have about Kontactless and how it can work for your venue. 

During the demo, you’ll also have a chance to see how our platform can be customized to any kind of operation, from smaller-scale local restaurants to multinational hotel chains with a wide variety of F&B services on offer.

Signing the Partnership Agreement 

After you’ve seen the platform in action, you’re ready to make it official. Internally, our team takes a few minutes to celebrate the opportunity to help another hospitality brand, and then we work on putting the paperwork together. 

Depending on the plan that best suits your hospitality venue’s needs, a one-time activation fee is required to get started. You’ll choose if you would like to have Kontactless as a stand alone KDS, or if you want to integrate your POS with us.
From there on out, a convenience fee of $0.50 payable by the guest (or can be absorbed by the operator) is applied to each transaction completed on the platform. For payment processing, we use Stripe or Freedom Pay which is quick to set up online. By choosing Freedom Pay we can connect to your existing payment processor. 

Ready, Set, Kick-Off

First Onboarding Call

New clients are assigned a dedicated Customer Success specialist who will reach out to schedule the first onboarding call. Ideally, the project leader, the F&B managers and any other key staff will join the call to kick-off the implementation. Prior to the call we’ll request some basic information and details about your venue, like menus in PDF format, opening hours and service timeframes, as well as your table numbers and room numbers in a simple Excel. 

From there, our team will set up your different menus and your Store in the Kontactless Dashboard. On our first call, we’ll give you a detailed walk-through as well as review any set-up details specific to your venue. Any lingering questions will be answered, and you’ll have a chance to explore the different aspects of the Dashboard in full. 

In-Depth Training 

Our product is designed with your experience in mind, and is simple and straightforward so your whole team can have full control over your menus and orders. In the hospitality industry, there are always dozens of moving parts in play and lots of team members in the mix. We understand this, which is why we do all the heavy lifting, providing a complete turnkey service for all of our clients. On average, a venue can get up and running in as little as 3-4 business days.

Prior to launch, your Customer Success Specialist is your main point of contact, and will schedule the Training Webinar for your key staff and managers so they can feel comfortable using Kontactless. During the training session, we’ll show you how to edit your menu items, store settings, and manage orders through the Dashboard. 

Our team will then prepare and send you the necessary dynamic QR Codes for your venue. These come in a standard format of 3x3 inches with your logo and brand palette to use in either acrylic displays or table tent format. You can choose to have us print and ship these to you, or you may handle the printing from your end. 

Ready for Launch

Adapting the Kontactless solution to your existing set-up is designed to be as smooth and streamlined as possible. We recommend using a large tablet for your kitchen or next to your existing POS, with a minimum screen size of 10-12 inches, so your staff can comfortably manage the incoming orders and edit menu items if needed. 

Once your QR code displays are ready to go, your team has been trained, and you’ve prepared for launch, our Customer Success team is available for any last-minute needs that might arise. We always plan a follow-up call one month post-launch to ensure you’re getting the most value out of Kontactless. 

Toward the Future

Lifetime Support

Our relationship doesn’t end on launch day; in fact, it’s just getting started. Should you have questions or need additional training, the Kontactless team is always available, and your Customer Success specialist is a resource you can count on for any usage issues or needs. We also have a dedicated support page on the Dashboard where you can find answers to the most commonly asked questions. 

Relevant product updates and new features are shared through our monthly newsletter. We’ll also be adding interactive webinars to the mix, where you’ll be able to hear testimonials from other clients, tap into new business strategies, and remain on top of emerging digital F&B trends. Our company blog is updated with industry insights and other interesting materials, and you can see what else we’re up to on LinkedIn. 

The Bottom Line

At Kontactless, we’re driven by our passion for guiding the hospitality industry through the challenges and opportunities of digital transformation. We offer our clients tailor-made solutions that can be scaled to a wide range of needs and priorities. 

At the end of the day, though our contactless technology is guaranteed to improve your bottom line, what truly sets us apart from the rest is our ability to incorporate the human touch into all that we do.

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